CALL: 0191-682-0043 (Local Rate)
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Our key responsibility at NSG, is to support and guide our clients through the world of savings. We take this role seriously and every savings decision is made with our clients in mind. Our understanding of your operations, having access to all the available information and how you make an informed decision can help our administration. Our team works locally from South Tyneside and our affiliated partners in Glasgow and London. Businesses value our integrity, passion to do the right thing and transparent approach to client services.
Proactive Monitoring of Contracts
Single Sites - We store data of your contracts, data usage and diagnose issues before they occur or become a problem.
Multiple Sites - We create a site list of your national sites, store data of your contracts, data usage and diagnose any issues.
Proactive Monitoring of Tickets
Expiring Contract(s) - We review contracts regularly and any ensure new ones are drawn up before you face out of contract or deemed rates.
We review all tickets and incident reports monthly and provide a report to clients.
SUBMIT A TICKET - If you have a non-urgent issue, please get in touch.
LIVE CHAT - If an issue has not been resolved or needs urgent attention, get in touch
Proactive Services & Support
Technicians and engineers are ready to immediately respond. If you need on-site assistance and/or specialist services, you will be required to pay additional fees.
We outline our escalation and notification tier structure for full team accountability
Just In Time Delivery
We provide delivery of the systems and/or final product when needed.
Analogue - Contact us by direct mail or landline, if you are a vulnerable client. We can also operate in the field (Scotland, Northern England and in Southern England).
Digital - Contact us via email, social media, video chat (e.g. Zoom ®) and apps (e.g. WhatsApp® etcetera).
WELCOME TO OUR CLIENT SERVICES
The Nü Savings Group Limited is a private company registered in England and Wales (13335912) | NSG refers to the NSG network and/or one or more of its member firms, each a separate legal entity | The term “director” is used to refer to the Group Managing Director of Nü Savings Group Limited.
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