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Shipping & Delivery
We ship items out to clients as soon as sellers/manufacturers provide them, often this may not be the same day as your your order. General shipping - you will receive your item(s) within the chosen shipping time frame ( 3-6 business days/ Minimum 10 business days). If we anticipate a longer lead time ( In case of not fulfilled by NSG), you will be notified by email accordingly. If you have any questions about the lead time on a specific item, please contact us with your questions. You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Temporary bad weather or 'Acts of God' (e.g. earthquake, volcanic ash, tsunami etc)
If we receive your shipment of your goods and there is no response from you then your shipment will be returned back to the origin country. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable. After receiving the shipment, if you find any product items are missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe. In rare cases, a shipment may often than not be stuck in customs and may need a declaration or additional documents from you. If you fail to provide the requested declaration(s) or additional documents then we will not be able to offer any refund from NSG because the shipment will be confiscated by the customs authorities. In the unlikely event that this happens, the shipment can be sometimes be returned back to the origin country due to incomplete documents from the consignee.
In this case, NSG will try to return the shipment back to the origin country
and return shipping will be deducted from your product cost. This amount will be refunded to you as soon as soon as the shipment has returned back to the seller. In cases, where products are not returnable back to the origin country then, in that case, we won’t offer any refund to you. Since the item will be disposed of by customs within your country.
Not fulfilled by NSG
Products not fulfilled by NSG can take a minimum of 10 days (up to 40 days+) to deliver. We may cancel such product(s) from the order and refund you if any issue arises with the delivery of such products. We will speed up the process of such products as soon as we will receive information from the seller. Disclaimer: In any case, where a product from an order gets canceled due to any reason such as: 'Out of Stock', restrictions etc. then we have the right to process remaining products of the order that are to be fulfilled.
An Order cancellation option is available in your order basket for half an hour from the time of your purchase. If you no longer wish to receive this item, its imperative you note our system accordingly.
Note: After half an hour, “Cancel order” button will be removed from my order tab.
An Order cancellation option is available when you click on “My order” tab in your NSG account.
After clicking “Cancel order” option, your order/product will be cancelled and no charges will be incurred (Disclaimer: If subsequent time has passed, we will have processed your order, an email has been confirming this and therefore you are responsible for the product(s) ordered).
In rare cases, beyond our control, a delivery or deliveries may take longer due to:
Travel delays, strikes and disruption
National holidays, Religious holidays or Festivals
Customs clearance procedures
Other miscellaneous circumstances
If you think your order is delayed, please feel free to contact us at:
The Nü Savings Group Limited is a private company registered in England and Wales (13335912) | NSG refers to the NSG network and/or one or more of its member firms, each a separate legal entity | The term “director” is used to refer to the Group Managing Director of Nü Savings Group Limited.
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