Last updated: 8th November 2021

Zero Tolerance Policy  

We expect and actively monitor that all employees and partners are courteous, understanding, and respectful at all times in their communication with our clients and we similarly expect our clients to be respectful of our employees.

The Nü Savings Group ('NSG') is a professional organization, as such; to protect our business reputation and staff welfare, we have a zero-tolerance policy against aggressive and abusive language. We will always investigate any alleged offence, to determine what has happened. 

NSG supports the government's 'Zero Tolerance' campaign against staff. This states that staff have a right to care for others without fear of being attacked or abused. To successfully provide these services, mutual respect between all staff and clients has to be in place. All our staff aims to be polite, helpful, and sensitive to all clients' individual needs and circumstances. We would respectfully remind clients that very often staff can be confronted with a multitude of varying and sometimes difficult tasks and situations, often beyond their control. Similarly, we understand that stressed and mentally ill clients do not always act in a reasonable manner and we will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behavior, be it violent or abusive, will not be tolerated and may result in you being removed from our client list and, in extreme cases, the Police or other authorities may be contacted.

In order for our business to maintain good relations with our clients, we would like to remind

clients to read and take note of the occasional types of behavior that would be deemed  unacceptable:

 

  • Using bad language or swearing;

  • Inflammatory statements or offensive language; 

  • Racist or discriminatory statements or offensive language;

  • Sexual statements or offensive language;

  • Any aggressive or threatening behavior; 

  • Any actual, physical violence against staff or affiliates, such as pushing or shoving;

  • Verbal abuse towards the staff in any form.

We ask you to treat staff with courteousy and respect at all times.

NSG aims to provide a quality service, however, we recognize that there may be occasions when we fall short of your expectations. This can be frustrating, especially if something happens to have gone wrong; if there has been a delay, or when we are simply not able to offer the solution you require. In such cases, we will always work to resolve these situations as quickly as possible;

Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations are given when they cannot.

A good business relationship, based on mutual respect and trust, is the cornerstone of good client care. The removal of clients from our list is an exceptional and rare event and is the last resort in an impaired business relationship. When trust has irretrievably broken down, it is in the client's interest, just as much as that of our business, that they should find a new company to help them. An exception to this is on immediate threat to a staff member e.g. when the Police are involved.